PRACTICE NOTICE (updated 13th May 2020)
Our team of vets, nurses and receptionists are working incredibly hard and having to adapt on a daily basis.
The messages and sentiments of support from so many of our clients has been truly heart-warming.
Thank you for helping to keep a smile on our faces during these challenging times.
Stamford Veterinary Centre
New Online Payment Portal
We have now set up an online payments portal so you are able to pay for your pets treatment, food, medication or an outstanding invoices online.
Simply click on the link below:
Our aim is to keep our team of vets and support staff safe and healthy so we can continue to provide our patients with the care they may need in the coming weeks/months.
During these challenging times we have had to adapt very quickly.
Our vets are currently seeing urgent/emergency cases only. However we are able to offer our clients video and telephone consulations. These will allow you to speak to one of our veterinary surgeons from the comfort of your own home.
If you are concerned about your pet, please call the practice and we will arrange a time for one of our vets to call via telephone or a video link (don't worry, its very straight forward).
Click on the link below for a guide to our video consultations:-
An owners guide to our video consultations
Video/telephone consultations will incur a charge of £35.00 (excluding medication).
If the vet decides your pet needs to be seen at the practice the following guidelines will need to be observed:-
When attending an appointment at the practice we ask that to bring along a mobile phone and that only one person is to attend.
When arriving at the practice please remain in your car and call reception to notify them that you have arrived.
A member of our team will come out to the car park and bring the patient into the practice while you remain outside the building (the 2 meter social distancing rule applies). The vet will then call your mobile phone to discuss the case and course of treatment needed.
During these uncertain and somewhat difficult times we want to reassure our clients that our number one priority is to protect our team, our clients and by doing that, the wider community.
As the lockdown period has been extended we must now seek to balance this by protecting your pets also.
After careful consideration and observing the advice given to us by the government and our governing body we are now able to offer a limited vaccination service that will be reviewed on a regular basis.
Our vaccine service will be operated via a staged approach:
STAGE 1 - Puppies and kittens requiring a 2nd vaccination after starting their primary course prior to lockdown. Stage 1 also includes primary vaccinations for new puppies (and puppies that have missed their 2nd vaccine due to the restrictions that were in place) and rabbits that are due a myxomatosis and RVHD boosters.
STAGE 2 - Kitten primary vaccines and pets who are approaching the 3 month overdue point of their yearly booster vaccine.
STAGE 3 - Resuming our routine vaccine service (please be aware that we will be incredibly busy at this point trying to catch up with booster vaccines so please bear with us).
Stage 1 only is currently in operation.
If your pet falls into this group please contact us by emailing firstname.lastname@example.org (please write VACCINATION in the subject heading and include your surname, your pets name and a reliable contact number). We will then contact you to arrange an appointment as soon as we are able.
For tips on how to socialise your puppy during COVID-19, please click on the link below.
Prescriptions/Flea and Worming Treatments/Food Orders
We ask that all prescription orders, food orders and flea and worming treatment orders are emailed to email@example.com as we are trying to reduce the number of phone calls coming into the practice due to limited staff.
Prescriptions (when possible) and all flea and worming treatments will be posted out to you.
PLEASE DO NOT COME TO THE PRACTICE TO COLLECT THEM.
When placing your order please include the following:-
Your surname and address
- The patients name
- The item(s) you wish to order and quantities
- A reliable contact number??
Please allow 3-5 days for delivery on items being posted
Medication repeat prescriptions can also be requested via http://www.stamfordvets.co.uk/order_prescription.php
Payments can be made over the phone by card or contactless methods only.
We are unable to accept cash or cheques.
To pay by card online, please click on the link below:
For BAC's payment, our details are as follows:-
Stamford Veterinary Centre Ltd
Account Number 12724219 Sort Code 40-42-18
Please use your surname followed by -1809 as a referrence.
Our reception will be open 8.30am-4.30pm until further notice.
In the case of an emergency, please call our 24 hour emergency service on 01780 763180.
Again, we hope you understand our reasons for taking these precautions and we sincerely thank you for your cooperation and patience.
Stamford Veterinary Centre
Commonly asked COVID-19 question
Can my pet contract Covid-19?
Not as far as we know. While there has been one instance of a dog testing positive for very low levels of Covid-19, to date, it remains unlikely that pets can either catch the disease or spread the virus between themselves or to humans.
Surely if one dog can become infected my pets could?
The dog in Hong Kong tested ‘weak positive’ for Covid-19. Tests have revealed that samples from the dog’s nose and mouth showed low-level signs of the virus. But this could be due to environmental contamination, similar to it being on someone’s sleeve after they’ve sneezed into it. There is no evidence that pets play a role in the spread of this human disease.
Didn’t Covid-19 start in animals?
While the SARS coronavirus was associated with civet cats and the MERS coronavirus was transmitted by dromedary camels, possible animal sources of Covid-19 have not yet been confirmed. Further investigations into this theory are ongoing.
Can my pet transmit Covid-19 to me or my family?
Covid-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. There is no evidence that pets can transmit the virus. However, it is sensible to use good hygiene precautions when in contact with animals at any time.
Special care should be taken to maintain good hygiene procedures in children and others who are less capable of self-directed hygiene, particularly those with pre-existing health issues or immune compromise.
What should I do if my pet is ill or injured?
Pets should not suffer needlessly regardless of whether you have Covid-19 or not. Please follow the usual process of calling us for advice in all circumstances. If you are displaying symptoms of Covid-19, do not bring your pet to the clinic unless the vet instructs you to do so.
I’ve been diagnosed with Covid-19 or advised to self-isolate, how should I protect my pets?
If you can, ask another member of your household to care for your pets while you are sick. If this isn’t possible, you should restrict contact, just like you would around other people. This includes avoiding petting, snuggling, being kissed or licked, and sharing food with your pet.
Although there is no evidence that pets can become sick or play a role in the spread of this human disease, it’s always best practice to maintain good hygiene.
Always wash your hands thoroughly before and after you prepare your pet’s food If you are ill, you should cough or sneeze into a disposable tissue or the inside of your elbow and avoid touching your face wherever possible.
What are coronaviruses?
Coronaviruses are a family of ribonucleic acid viruses. The virus particle looks like a crown, which is where the name corona comes from. Coronavirus infections are common in humans and animals. While some strains are zoonotic, which means they can be transmitted between animals and humans, many are not. Covid-19 refers to the disease caused by this new strain of coronavirus.
Can’t I vaccinate my pet against coronavirus?
Not against this virus. There is a vaccine that’s used to protect puppies from canine coronavirus, but this doesn’t provide any protection against other strains of coronavirus such as canine respiratory coronavirus or Covid-19. There is currently no vaccine available for Covid-19 for humans either. This is a rapidly evolving situation and information will be updated as it becomes available.
This information has been put together for you by Independent Vetcare Ltd.
We proudly provide our own emergency out of hours care
Our experienced team of vets and nurses continue to be on hand to deal with emergencies 24 hours a day, 365 days a year at the practice based in Great Casterton.
If you have an emergency, please contact us on 01780 763180.
(if out of normal working hours, please follow the instructions on the recoreded message).
General Data Protection Regulation
At Stamford Veterinary Centre, we want to reasure our clients that we are committed to protecting and respecting your personal data.
If you receive communications from the practice (for example, vaccine reminders, worming and flea treatment text message reminders, marketing mail outs) and you decide you no longer wish to participate in these services, please don't hesitate to email the practice or call us on 01780 763180 and we will happliy update your records.
Practice Manger for Stamford Veterinary Centre
Pet Passports & Brexit
In October 2019 we will be leaving the EU. At present we are unsure of the effects this will have on the current Pet Travel Scheme. We have sent out an informtion letter to all our patients that hold a pet passport. Please click on the link below to view this information.
Cat Friendly Clinic: Silver Award
Stamford Veterinary Centre is a Cat Friendly Clinic
Cat Friendly Clinic is a worldwide programme from the International Society of Feline Medicine.
Because of their unique nature and needs, taking cats to visit a veterinary practice can be very stressful, both for cats and their owners.
Together with The Cat Friendly Clinic programme, Stamford Veterinary Centre aims to create a more cat friendly environment and so reducing the stress levels of our feline patients and making the visit easier for you also.
Vaccinating Against Lepto 4
You may have noticed recent publicity in the media or heard from other pet owners about the new Lepto 4 vaccine from MSD Animal Health.
Leptospirosis is a disease that can lead to severe liver & kidney disease in dogs. It is caused by spiral bacteria called Leptospira Interrogans, which are spread in the urine of infected dogs - as well as rats, mice and a variety of other mammals.
There are more than 5 types or 'serogroups' of Leptospira. We currently vaccinate against the two most common using the existing Lepto 2 vaccine. These are serogroups canicola and icterohaemorrhagiae.
The new Lepto 4 vaccine gives additional protection:
Reduction of infection with serogroup Australis
Reduction of infection and spread of serogroup Grippotyphosa
Currently in the practice, we have opted not to start routine vaccinations with Lepto 4 for the following reasons:-
There is currently little evidence to suggest that the other types of Leptospira are significantly prevalent in the UK- much of the data is obtained from studies in Europe.
After the second vaccine, it is three weeks until your puppy is fully protected by the vaccine (under current licence), compared to only one week with the current vaccine. This delays taking the puppy out & about for socialisation at the crucial age of under twelve weeks.
We do have Lepto 4 vaccines at the surgery and we will be happy to vaccinate your dog with Lepto 4 if you request it.
We keep up to date with any new evidence as it appears and will adapt our vaccine protocols in the future if it becomes necessary.
Please speak to one of our veterinary surgeons if you would like more information or advice.