PRACTICE NOTICE (updated 1ST SEPTEMBER 2020)
To safeguard our team and to ensure the practice is able to continue to see urgent cases, restricted access to our reception area and consulting rooms remains in place and will be reviewed periodically by our clinical directors.
We have put in place a vaccination staging process which is outlined below. The aim of this staging process is to allow us to catch up and vaccinate those patients most at risk.
We are currently seeing patients with booster vaccinations that were due prior to the 15th August 2020.
We will contact you via a text message on an individual basis when we are able to offer you an appointment.
Please be aware things are taking a little longer at present. Our team are adapting to a new way of working on a daily basis and are doing the very best they can.
We would like to thank you for your support, kind comments and patience during these difficult and ever changing times.
New Online Payment Option
We have now set up an online payments portal so you are able to pay for your pets treatment, food, medication or an outstanding invoices online.
Consultations during COVID-19
Our vets are currently seeing urgent cases only. However we are able to offer our clients video and telephone consultations. These will allow you to speak to one of our veterinary surgeons from the comfort of your own home.
If you are concerned about your pet, please call the practice and we will arrange a time for one of our vets to call via telephone or a video link (don't worry, its very straight forward).
Video/telephone consultations will incur a charge of £35.00 (excluding medication/testing).
If the vet decides your pet needs to be seen at the practice, they will arrange a suitable appointment with no additional consultion fees.
The following guidelines will need to be observed:-
When attending an appointment at the practice we ask that to bring along a fully charged mobile phone.
When arriving at the practice please remain in your car and call reception to notify them that you have arrived.
A member of our team will come out to the car park and bring the patient into the practice while you remain outside the building (the 1 meter social distancing rule applies). The vet will then call your mobile phone to discuss the case and course of treatment needed.
Our Vaccination Staging Process
During these uncertain and somewhat difficult times we want to reassure you that our number one priority is to protect our team, our clients and by doing that, the wider community.
As the lockdown period has been extended we must now seek to balance this by protecting your pets also.
After careful consideration and observing the advice given to us by the government and our governing body we are now able to offer a limited vaccination service that will be reviewed on a regular basis.
Our vaccine service will be operated via a staged approach:
STAGE 1 - Puppies and kittens requiring a 2nd vaccination after starting their primary course prior to lockdown. Stage 1 also includes primary vaccinations for new puppies (and puppies that have missed their 2nd vaccine due to the restrictions that were in place) and rabbits that are due a myxomatosis and RVHD boosters.
STAGE 2 - Kitten primary vaccines and pets who are approaching the 3 month overdue point of their yearly booster vaccine.
STAGE 3 - Resuming our routine vaccine service (please be aware that we will be incredibly busy at this point trying to catch up with booster vaccines so please bear with us).
Stages 1 & 2 only are currently in operation.
If your pet falls into the STAGE 2 category, each patient will receive an individual text message reminder informing you of when we are ready to carry out your pets booster vaccination.
We are currently seeing booster vaccinations that were due prior to the 15th August 2020.
For tips on how to socialise your puppy during COVID-19, please click on the link below.
Prescriptions/Flea and Worming Treatments/Food Orders
We ask that all prescription orders, food orders and flea and worming treatment orders are emailed where possible to firstname.lastname@example.org as we are trying to reduce the number of phone calls coming into the practice due to limited staff.
Once your order has been processed a member of our team will contact you to arrange a suitable collection time or alternatively we can post your order to you. Unfortunatly we are unable to post out food orders.
When placing your order please include the following:-
Your surname and address
- The patients name
- The item(s) you wish to order and quantities
- A reliable contact number??
Please allow 48 hours for your orders to be processed.
Medication repeat prescriptions can also be requested by clicking on the link:
That present we are only able to accept payment via contactless methods.
Due to these restrictions we now have an online payment option.
For bank transfer payments, our details are as follows:
Account Name: Independent Vetcare
Account Number: 12724219 Sort Code: 40-42-18
So we can trace your payment, please use your surname followed by -1809 as a reference.
Access to the practice
Our reception desk will be in operation between the hours of 8.30am-6.00pm on weekdays and 8.30am-12.00pm on Saturday's until further notice.
Access our reception area and consulting rooms remain restricted.
We proudly provide our own emergency out of hours care
Our experienced team of vets and nurses continue to be on hand to deal with emergencies 24 hours a day, 365 days a year.
If you have an emergency, please contact us on 01780 763180.
(if out of normal working hours, please follow the instructions on the recorded message).
Again, we hope you understand our reasons for taking these precautions and we sincerely thank you for your cooperation and patience.
The restrictions we have in place will be review periodically by our clinical directors and practice manager.
Stamford Veterinary Centre
At Stamford Veterinary Centre, we want to reassure our clients that we are committed to protecting and respecting your personal data.
If you receive communications from the practice (for example, vaccine reminders, worming and flea treatment text message reminders, marketing mail outs) and you decide you no longer wish to participate in these services, please don't hesitate to email the practice or call us on 01780 763180 and we will happliy update your records.
In October 2019 we will be leaving the EU. At present we are unsure of the effects this will have on the current Pet Travel Scheme. We have sent out an Information letter to all our patients that hold a pet passport. Please click on the link below to view this information.
Cat Friendly Clinic is a worldwide programme from the International Society of Feline Medicine.
Because of their unique nature and needs, taking cats to visit a veterinary practice can be very stressful, both for cats and their owners.
Together with The Cat Friendly Clinic programme, Stamford Veterinary Centre aims to create a more cat friendly environment and so reducing the stress levels of our feline patients and making the visit easier for you also.