Insurance

Due to an increased work load, we now have an insurance claims administrator working 2 days a week to process your insurance claims. Emma will be available to discuss your insurance enquiries including processing a claim and will help where possible with any issues that arise during the claims process, this might include liaising with your insurance company on your behalf to chase claims (permission will need to be given to insurance company by client for data protection), or sort discrepancies etc. 

To contact Emma, please email insurance@stamfordvets.co.uk.

From 19th April 2021, we will start invoicing you for insurance claims processing. This includes paper forms and also online portals. The fee will be £21.50 per form regardless if it is a new condition, continuation claim, more than one condition claimed at once or a direct claim. Express/urgent claims can be processed for a fee of £29.00 and will be processed within 48 hrs. Please check with your insurance company, but it is likely that most will not cover this fee in your claim for treatment costs.

Direct claims over £500 are available up on request and are subject to approval. 

Please note, we are unable to submit monthly direct claims for lifetime medication/prescription diets due to logistical complexities.